Stakeholder Engagement

The HTS Group manages and maintains its business activities through interaction with our broad array of stakeholders including customers, shareholders, local communities, and local administrations. We provide various stakeholders with information and promote communication activities such as direct dialogue to deepen the understanding of the Group by stakeholders, and we also reflect their feedback and requests in our corporate activities to maintain and enhance trust relationships, with an aim to increase corporate value.

Responsible Dialogue with Stakeholders

Stakeholders	Purpose	Communication channels/methods	No. of conduct^*1 or frequency
Customers	Improve customer satisfaction Raise corporate brand value	Web seminars/briefings	17 times, 522 attendees
		EC platform tours	468 visitors^*2
		Networking events using LOGISTEED CAFÉ	49 times, 42 companies attended^*2
		Participation in large-scale exhibition	Annually
		Customer survey	As needed
		Providing information on website	As needed
		Consultation support via website and phone	Regularly
Employees	Enhance employee motivation Create a workplace full of smiles and vibrance Constantly maintain good employer-employee relationship	Presentation and commendation of excellent improvement cases (VC21 Award)	Annually
		Roundtable discussion with the management (dialogue session)	3 times 230 attendees in total
		Setting up of intranet site for improvement assistance (VC JUMP)	Regularly
		Health and Safety Committee	Monthly
		Employee engagement survey (domestic group companies)	Annually
		Stress check for employees (domestic group companies)	Annually
		Setting up of health consultation service	24 hours
		Providing health promotion information	Monthly
		Distribution of safety news	Monthly
		Providing information on health and safety using digital signage	As needed at office
		Publication of company newsletter	Monthly
		Development of an internal portal site	As needed
		Labor-management consultation	2 times/year
		Setting up of whistleblower points of contact	24 hours
Business partners	Build good relationships with partners beyond the logistics domain Maintain long-term, stable, and effective relationships with partner transport companies	EC platform tours	468 visitors^*2
		Networking events using LOGISTEED CAFÉ	49 times, 42 companies attended^*2
		Seminars for partner transport companies	Semiannually in various locations^*3
		Commendation of partner transport companies	When occurs
		Setting up of inquiry contact for suppliers	Regularly
		Setting up of dedicated inquiry contact for existing suppliers	Regularly
		Providing information on website for socially responsible procurement	As needed
Shareholders/ Investors	Achieve sustainable growth and increase corporate value over the medium-to-long term with active dialogue through fair and highly transparent information disclosure in a timely and appropriate manner	Individual interviews by executives (including overseas investors and ESG investment interviews)	17 times
		IR seminars for individual investors	Once
		Results briefings	4 times
		Small-scale meetings	3 times
		Regular General Shareholders' Meeting	Annually
		Exercise of voting rights	93.78％^*4
		Business briefings	As needed
		Individual meetings with domestic institutional investors and analysts	As needed
		Individual meetings with overseas institutional investors and analysts	As needed
		Issuing of Integrated Report	Annually
		Issuing of business reports (shareholder newsletters)	Annually
		Providing information on website	As needed
Local administration/ Industry associations	Share recognition of cross-sectoral issues related to logistics Contribute to solving issues through collaboration and solidarity and realize sustainable logistics	Participation in committees/conferences/ meetings	As needed
Local administration/ Industry associations		Participation in economic associations/industry groups	As needed
Local community	Contribute to sustainable lifestyles and society through support for logistics innovation, etc. Raise awareness on social role of logistics toward the next generation	Individual dialogue with NGOs/NPOs	30 times
		Support for holding sporting events/sports promotion	As needed/ Establishment Track and Field Club
		Dialogue with local governments	30 times
		Participation in volunteer activities	As needed
		Participation in local events	As needed
		Taking on internships	13 persons
		Holding traffic and road safety class	As needed

*1：Counted as of March 31, 2021
*2：The number of visitors and companies is the total of customers and business partners.
*3：We refrained from holding seminars in FY2020 to prevent the spread of COVID-19.
*4：Ratio of exercise of voting rights at the Regular General Shareholders' Meeting held on June 22, 2021.