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Hitachi Transport System

Privacy Policy

1. Personal Information Protection Policy

Hitachi Transport System, Ltd.
President and Chief Executive Officer: Yasuo Nakatani

Date of enactment: February 10, 2005
Date of revision: April 1, 2017

Hitachi Transport System, Ltd. (hereinafter, "Hitachi Transport System") handles a variety of information including in-house technical information as well as information obtained from our customers as a global solution provider offering seamless services to entire global supply chain. Accordingly, Hitachi Transport System has strived to establish and implement an information management system that respects the value of such information.
In light of this background, Hitachi Transport System has prescribed rules and established a management system regarding personal information protection; prescribed the personal information protection policy laid out below and informed directors and employees, while taking measures to grant general public an easy access to the information. Moreover, Hitachi Transport System strives to protect personal information appropriately according to this policy.

(1) Formulation of Personal Information Protection Management Rules and Continuous Improvement of Personal Information Protection Management System

Hitachi Transport System shall formulate and implement personal information protection management rules in order to raise awareness for the importance of personal information among directors and employees, and to appropriately use and protect personal information. Hitachi Transport System shall maintain and continue to improve these rules.

(2) Collection, Usage, and Provision of Personal Information and Prohibition of Use beyond Original Purpose

In consideration of the fact that Hitachi Transport System is entrusted with the customer's information in its business activities, Hitachi Transport System shall establish a management system for personal information protection specific to each operation, and appropriately handle the collection, usage and provision of personal information according to the established rules. Hitachi Transport System shall not use personal information for other than the purpose of such information, and shall take measures to prevent such misuse.

(3) Implementation and Corrective Actions of Safety Measures

In order to secure the accuracy and safety of personal information, Hitachi Transport System shall implement measures such as managing access to personal information, restricting the means for external use of personal information, and preventing unauthorized external access in compliance with the rules for information security, and thereby prevent the leakage, loss, alteration, or destruction of personal information. In case some security issues are identified, Hitachi Transport System shall immediately take actions to correct them.

(4) Compliance with Laws and Codes

Hitachi Transport System shall comply with the Japanese laws and codes applicable to the protection of relevant personal information. Moreover, Hitachi Transport System shall adapt its personal information management rules to comply with these laws and codes.

(5) Respect for the Rights of the Individual Concerning Personal Information.

When the individual requests for his or her personal information to be disclosed, corrected, deleted, or seeks to prevent the use or provision of such information, complained or consulted, Hitachi Transport System shall respond in good faith respecting the rights of the individual pertaining to the personal information.

2. Privacy Mark

Privacy Mark

Hitachi Transport System is certified and granted Privacy Mark by the Japan Institute for Promotion of Digital Economy and Community (JIPDEC). The Privacy Mark is granted to organizations for appropriate handling of personal information.

3. Scope

This document shall be applicable to all personal information that we handle in our business operations.

4. Definition of Personal Information

Based on Personal Information Protection Policy, Hitachi Transport System protects and manages personal information with the greatest care and to the best of its ability.

Hitachi Transport System shall define that personal information means information about individuals, including the name, birth date and other descriptions about them, or a number, symbol, code, image or sound designated to them, that identifies the individuals (it shall also Include information that cannot identify individuals by itself but can be easily matched with other information to thereby identify individuals) In addition, it shall not be limited to personal identifiers, but shall include any information that indicates a fact, recognition, and assessment about the attribute of individuals, including a physical characteristics, property, occupation and status.

5. Collection/Usage Purpose and Provision to Third party

  1. Hitachi Transport System shall acquire and use personal information only within what is necessary for the following purposes. In addition, when Hitachi Transport System requests personal information directly to you or a customer, collection/usage purpose shall be clarified in advance and you or a customer's consent must be obtained.
    1. Execution of the contract between Hitachi Transport System and you or a customer.
    2. Communication for business negotiations and meetings with you or a customer
    3. Provision of after-sales service to you or a customer
    4. Sending information on events and new services to you or a customer
    5. Provision of various membership services to you or a customer
    6. Response to various inquiries from you or a customer.
    7. Analysis based on questionnaires from you or a customer to improve services.
    8. Usage of escrowed personal information from a customer in cinsignment business.
    9. Provision of personal information to the group company involved in collaborative business activities with Hitachi Transport System.
    10. Administrative work regarding company stocks
  2. Hitachi Transport System shall not provide personal information to any third party without obtaining consent in advance, except in the followings cases.
    1. Cases in which the provision of personal information is required by laws
    2. Cases in which the provisions of personal information is necessary for the protection of life, body or property of an individual, and in which it is difficult to obtain the consent of the person.
    3. Cases in which the provision of personal information is especially necessary for improving public health or promoting sound growth of children, and in which it is difficult to obtain the consent of the person.
    4. Cases in which the provision of personal information is necessary for cooperating with the government, local authorities, or an individual or entity entrusted by them in executing the operations prescribed by laws, and in which obtaining the consent of the person might impede the execution of the operations concerned.
    5. Cases in which handling of personal information is commissioned to a third party within the scope of collection/usage purpose.
    6. Cases in which personal information is provided as a result of the take-over of business in a merger or otherwise.
    7. Cases in which Hitachi Transport System provides information on board members and shareholders contained in the information about their respective corporate body or other organizations, and that such information has already been disclosed by the person, corporate body or other organizations in compliance with the law.
  3. Hitachi Transport System may provide personal information i.e., name, home and work addresses, phone number, fax number, e-mail address, to our group companies when required for joint projects. Under such circumstances, personal information is provided in print or electronic media. You are entitled to request us to stop providing your personal information to our group companies.

6. Use of Cookie and Web Beacon

Cookies and web beacons (clear GIF) are used on some parts of our website to offer more convenient web experience.

You can set to refuse a cookie or to display a warning message when you receive it by adjusting the web browser setup. For more details, please refer to the instructions of your web browser. Moreover, you can reject a web beacon by setting to refuse the receipt of a cookie.

However, please understand that all or part of the services that we provide on our website may become unavailable to you when you refuse a cookie.


(1) Cookie:

Refers to information exchanged mutually between a web server that controls the website and your web browser. Cookies may be stored as files in your computer disk. If you use a cookie, the web server can track and record information about which pages in the website the particular computer has visited, etc. However, unless you enter your personal information on the website, we cannot identify who you are.

(2) Web Beacon:

Refers to technology that functions with a cookie and can find out how many times a particular page has been viewed. However, unless you enter your personal information when receiving cookies, we cannot identify who you are.

7. Requests for personal information disclosure, complaints or consultation

When you request disclosure, correction, addition, deletion, suspension, suspension of provision to third parties, or notification of the purpose of use (hereafter, "disclosure, etc.") in regards to your personal information provided to Hitachi Transport System, or when you wish to file complaints or receive consultation, please follow the procedures below.

  1. If you wish to request disclosure, etc. of the personal information you provided to Hitachi Transport System, please refer to Requests Regarding Disclosure of Information.
  2. For complaints and consultation on our handling of personal information, please contact us via telephone, etc. at this contact window below.

8.Please Read

  1. While most of Hitachi Transport System's services can be used without requiring your personal information, please note that there are some services that are not available unless your personal information is submitted to us.
  2. Please note that Hitachi Transport System is not responsible for the security of your personal information in any non-Hitachi Transport System websites linked to the Hitachi Transport System website.
  3. When you enter your personal information on Hitachi Transport System website, you are required to agree to the purpose of use, etc. specified on the Hitachi Transport System website. It depends on your intention whether you agree or not, if you do not agree, otherwise, you may not use our services (including inquiries). In addition, anyone aged 15 or younger shall personal information with the consent of his/her parent or guardian.

9.Special Notes

  1. Personal information protection policy of Hitachi Transport System shall be governed by the laws of Japan.
  2. Hitachi Transport System may revise this document, "About Personal Information Protection," to improve the handling of personal information, and/or in accordance with the revision of laws or ordinances, or other rules and regulations.
  3. The implementation of this document, "About Personal Information Protection," shall be on or after the issued date (including update date).
  4. If individual Hitachi Transport System website pages list their own personal information policy, or when they are linked to such policy, the provisions in this "About Personal Information Protection" shall supersede such policies.
  5. When you contact us by telephone, conversations may be recorded to ensure accurate response.

10. Certified Personal Information Protection Organization

The certified personal information protection organization (*) managing Hitachi Transport System is as follows:

Name of organization: Japan Institute for Promotion of Digital Economy and Community
Privacy Mark Promotion Center
Inquiry for Personal Information Protection
Location: Roppongi First Building, 9-9 Roppongi 1-chome,Minato-ku Tokyo, 106-0032 Japan
Phone: +81-3-5860-7565, 0120-700-779

(*)The third party organization designated by Personal Information Protection Law, that handles claims or provide information regarding personal information.

11. Contact us

For requests concerning disclosure of personal information, complaints, and any other inquiries regarding our personal information protection, please contact the following.

c/o Personal Information Protection Inquiry Office
Hitachi Transport System, Ltd.
2-9-2, Kyobashi, Chuo-ku, Tokyo
104-8350 Japan
Tel: 0120-060-850